Patients across Lancashire have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across Lancashire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
9. Hall Green Surgery - Upholland, Skelmersdale
There were 343 survey forms sent out to patients at Hall Green Surgery in Upholland, Skelmersdale, and the response rate was 35%. 72% of patients said the reception team was ‘very helpful’, while 27% said they found the team ‘fairly helpful’. | Google Maps
10. Crescent Surgery - Blackpool, Thornton-Cleveleys
There were 306 survey forms sent out to patients at Crescent Surgery in Blackpool, Thornton-Cleveleys, and the response rate was 36%. 71% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Maps
11. Withnell Health Centre - Withnell, Chorley
There were 247 survey forms sent out to patients at Withnell Health Centre in Withnell, Chorley, and the response rate was 38%. 71% of patients said the reception team was ‘very helpful’, while 22% said they found the team ‘fairly helpful’. | Google Maps
12. South King Street Medical Centre - Blackpool
There were 544 survey forms sent out to patients at South King Street Medical Centre in Blackpool, and the response rate was 21%. 70% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Maps