Patients across Lancashire have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across Lancashire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
13. Adlington Medical Centre - Anderton, Chorley
There were 414 survey forms sent out to patients at Adlington Medical Centre in Anderton, Chorley, and the response rate was 26%. 70% of patients said the reception team was ‘very helpful’, while 29% said they found the team ‘fairly helpful’. | Google Maps
14. New Longton Surgery - New Longton, Preston
There were 256 survey forms sent out to patients at New Longton Surgery in New Longton, Preston, and the response rate was 47%. 68% of patients said the reception team was ‘very helpful’, while 28% said they found the team ‘fairly helpful’. | Google Maps
15. Kingsfold Medical Centre - Penwortham, Preston
There were 373 survey forms sent out to patients at Kingsfold Medical Centre in Penwortham, Preston, and the response rate was 36%. 65% of patients said the reception team was ‘very helpful’, while 31% said they found the team ‘fairly helpful’. | Google Maps
16. Abbey Dale Medical Centre - Blackpool
There were 386 survey forms sent out to patients at Abbey Dale Medical Centre in Blackpool, and the response rate was 26%. 65% of patients said the reception team was ‘very helpful’, while 17% said they found the team ‘fairly helpful’. | Google Maps