Patients across Lancashire have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across Lancashire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
5. Witton Medical Centre - Blackburn
There were 426 survey forms sent out to patients at Witton Medical Centre in Blackburn, and the response rate was 32%. 75% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Maps
6. Arnold Medical Centre - Blackpool, Lancashire
There were 433 survey forms sent out to patients at Arnold Medical Centre in Blackpool, Lancashire, and the response rate was 29%. 74% of patients said the reception team was ‘very helpful’, while 18% said they found the team ‘fairly helpful’. | Google Maps
7. Stanley Court Surgery - Burscough, Ormskirk
There were 290 survey forms sent out to patients at Stanley Court Surgery in Burscough, Ormskirk, and the response rate was 45%. 74% of patients said the reception team was ‘very helpful’, while 26% said they found the team ‘fairly helpful’. | Google Maps
8. Sedbergh Medical Practice - Sedbergh
There were 290 survey forms sent out to patients at Sedbergh Medical Practice in Sedbergh, and the response rate was 38%. 74% of patients said the reception team was ‘very helpful’, while 19% said they found the team ‘fairly helpful’. | Google Maps