Patients across Lancashire have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across Lancashire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
17. Dill Hall Acorn Centre Surgery - Accrington
There were 570 survey forms sent out to patients at Dill Hall Acorn Centre Surgery in Accrington, and the response rate was 23%. 65% of patients said the reception team was ‘very helpful’, while 31% said they found the team ‘fairly helpful’. | Google Maps
18. Harambee Surgery - Trawden, Colne
There were 325 survey forms sent out to patients at Harambee Surgery in Trawden, Colne, and the response rate was 30%. 65% of patients said the reception team was ‘very helpful’, while 35% said they found the team ‘fairly helpful’. | Google Maps