Home Instead Preston celebrates PEAQ survey results and 5-Star Employer Award 2025

The PEAQ survey is a nationwide, independently run annual survey delivered by WorkBuzz and completed by all Home Instead offices across the UK. It gathers anonymous feedback from Care Professionals, clients and office support teams, ensuring transparency and providing valuable insight into how services are delivered and how teams are supported.

At Home Instead Preston, the PEAQ survey plays a vital role in shaping the organisation’s plans for the year ahead. The results help highlight what is working well and identify opportunities for improvement, ensuring the highest standards of care for clients and a positive, inclusive workplace culture for Care Professionals and office teams alike.

To achieve the WorkBuzz 5-Star Employer Award, organisations must reach a minimum 85% engagement score and an 82% response rate. Home Instead Preston exceeded both benchmarks with an impressive 96% response rate and an outstanding 98% engagement score, placing the office among the very best employers in the care sector.

Feedback from Home Instead Preston’s Care Professionals demonstrates the strength of its supportive and values-led culture, with results including:

100% said they are proud to work for Home Instead

100% would recommend Home Instead as a great place to work

100% feel they are treated fairly regardless of race, gender, age, ethnicity, sexual orientation or other differences

96% said their role gives them opportunities to learn and develop new skills

100% feel confident in their ability to meet their clients’ needs

100% said they have the tools and equipment needed to do their job safely

100% said initial training prepared them for their first client visit

92% said the people they work with treat each other with respect

Steven Frost, CEO of WorkBuzz, commented:

“At WorkBuzz we believe that exceptional employee experience deserves to be recognised and celebrated. Our five-star awards stand out because they are not a branding exercise. The awards have data-driven criteria and the results are powerful because they come straight from the horse’s mouth – the actual employees of each company who enter.

This award recognises the best workplace cultures where employees are proud to work, are motivated to do more, and want to stay for the foreseeable future. It’s a pleasure to partner with an organisation who truly care about their employees’ experience and have worked hard to create a culture where their people can thrive.”

These results reflect Home Instead Preston’s ongoing commitment to supporting its Care Professionals, investing in training, and fostering a culture of respect, inclusion and excellence. By putting its people first, Home Instead Preston continues to deliver person-centred care to clients across the local community.

Join the Home Instead Preston Team

Home Instead Preston is always looking for compassionate, reliable people to join its award-winning team of Care Professionals. No previous care experience is required, as full training and ongoing support are provided. This is an opportunity to build a meaningful career supporting people to live independently in their own homes, while being part of a workplace recognised for excellence and employee wellbeing.

Anyone interested in finding out more about a career with Home Instead Preston is encouraged to get in touch to learn more about current opportunities. Please call 01772 724111.