Greggs is starting delivery and click and collect services across the UK

Wednesday, 29th July 2020, 12:45 pm
Updated Wednesday, 29th July 2020, 12:46 pm
Bakery chain Greggs is to make both delivery and click and collect options available nationwide in the upcoming months, so fans of pasties and sausage rolls will be able to get them straight to their door (Photo: Shutterstock)

Bakery chain Greggs is to make both delivery and click and collect options available nationwide in the upcoming months, so fans of pasties and sausage rolls will be able to get them straight to their door.

Social distancing measures in shops and fewer people commuting to offices has seen the number of customers going to Greggs fall recently.

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Greggs reopened 800 of its shops for takeaways on 18 June, with the rest of its stores gradually reopening from 2 July. All branches are now open, but in order to improve sales, the bakery chain has decided to deliver its products directly to customers.

Last week, the bakery chain said it only sold around 72 per cent of the pasties, drinks and sandwiches that it did in the same seven days in 2019.

Changes to come into place due to social distancing

Greggs Chief Executive, Roger Whiteside, explained how the company has implemented social distancing measures in shops.

Mr Whiteside said, "We have adapted our plans in light of social distancing.

"Digital channels, in the form of 'click and collect' and delivery, which allow customers to order and pay in advance can help us serve additional customers in a safe and effective manner during social distancing.

"We are therefore planning to roll both services out nationwide in the months ahead."

Greggs has also adapted plans in order to look at evening trading.

"Whilst customer footfall remains below normal we have adapted our plans to develop later evening trading to focus on those stores offering delivery and 'click and collect'," said Mr Whiteside.

"We have also continued to make good progress with the development of our Greggs Rewards digital app, which will combine multi channel access and our loyalty programme in one place."