These local councils had the most complaints upheld against them in 2020

Local authorities are responsible for a number of vital services and functions, such as social care, planning, housing and benefits

Tuesday, 26th January 2021, 11:01 am
These local councils had the most complaints upheld against them in 2020

When residents believe that their local council has made the wrong decision on an issue, or failed to adequately support them, a complaint can be lodged with the Local Government Ombudsman (LGO). The Ombudsman will investigate the complaint in those instances where it has the scope to do so, and will either dismiss or uphold the complaint depending on whether the authority acted correctly. You can find out more about what the LGO does here, along with specific examples of some of the most shocking cases.

These are the local authorities in England which had the most complaints against them upheld in the year 2019/2020.

119 of 153 complaints upheld, with the authority offering a satisfactory resolution in just five of these cases, or four per cent.

Sign up to our daily newsletter

The i newsletter cut through the noise

50 of 74 complaints upheld, with the authority offering a satisfactory resolution in none of these cases.
39 of 66 complaints upheld, with the authority offering a satisfactory resolution in just four of these cases, or 10 per cent.
37 of 59 complaints upheld, with the authority offering a satisfactory resolution in just two of these cases, or five per cent.
34 of 38 complaints upheld, with the authority offering a satisfactory resolution in just five of these cases, or 15 per cent.
33 of 56 complaints upheld, with the authority offering a satisfactory resolution in just two of these cases, or six per cent.
33 of 49 complaints upheld, with the authority offering a satisfactory resolution in just six of these cases, or 18 per cent.
33 of 41 complaints upheld, with the authority offering a satisfactory resolution in just three of these cases, or nine per cent.
32 of 45 complaints upheld, with the authority offering a satisfactory resolution in just two of these cases, or eight per cent.
31 of 49 complaints upheld, with the authority offering a satisfactory resolution in just four of these cases, or 13 per cent.
31 of 55 complaints upheld, with the authority offering a satisfactory resolution in just six of these cases, or 19 per cent.