Euxton Park Care Home told to improve by CQC inspectors - here's what they found
This was the first time the service had been rated by the CQC.
A Chorley care home has been told to improve - following it’s first Care Quality Commission (CQC) inspection.
A report was issued on October 23 revealing the results of an inspection of Euxton Park Care Home in Wigan Road, in the summer.
The service - which supports older people and those who require nursing care - was rated overall as Requires Improvement, having failed to make the expected grades in two key areas -being safe and being well-led. It was rated as ‘good’ in being effective, caring and responsive.
Inspectors found the home was in breach of two legal regulations relating to safe care and treatment and good governance, and served a warning notice on operators Century Healthcare 2 Limited on September 16 for failing to meet the regulations.
The report says: “The inspection identified concerns with governance, oversight and risk management. Auditing systems were not always effective in identifying issues and risk assessments had not always been reviewed following incidents. We also found gaps in the recording of equipment safety checks and care records were not always updated in a timely manner. Environmental and equipment risks were not always effectively monitored, meaning people were not consistently protected from avoidable harm.”
The CQC has asked for improvements to be made to strengthen quality assurance systems, management oversight and the consistent management of risk to ensure the service could demonstrate safe, effective and sustainable care.
Positives
The report does reflect positive aspects of the home, noting that: “People received kind, compassionate and respectful care from staff who knew them well and understood their individual needs. People and relatives spoke positively about the caring approach of staff and felt involved in decisions about care and support.”
Inspectors said that the provider worked effectively with healthcare professionals to support people's health, wellbeing and safety, people received their medicines safely, staff followed good infection prevention and control practices, and care was planned and delivered in line with people's needs and preferences. It was also noted that the provider promoted a ‘positive culture of learning and improvement’, using lessons learned from incidents and organisational learning to strengthen practice and improve outcomes for people.
Staff described an open and supportive culture, felt able to raise concerns, and valued the training and development opportunities available to them. Relatives were involved in care planning and reviews, and people were supported to plan for their future wishes and goals.