United Utilities announce £3.5m trust fund for those struggling to pay bills due to coronavirus

United Utilities has injected £3.5m into a trust fund to help people who are struggling to pay their water bills as a result of the impacts of the coronavirus pandemic.

Thursday, 2nd April 2020, 3:37 pm
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With the funds set to be distributed in the form of grants to help people out of water debt and to support local organisations who can deliver money advice, the independent United Utilities Trust Fund is overseen by unpaid trustees and was set up to help relieve poverty and support people in crisis.

Urging people not to suffer in silence if worried about the impact of the coronavirus, United Utilities' Head of Income Michelle Atkinson said: “In the current circumstances, it’s likely that even people who have never been in debt before may find themselves struggling with bills.

"We absolutely can help," Michelle added. “Making this donation is a good time to remind water bill payers in the North West that they have access to more types of financial support than just about anywhere else in the UK.”

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Other schemes the company offers include payment breaks and a special tariff to help people with disabilities who need to use large amounts of water.

“Ideally we want to start helping people early enough so that they never actually fall behind with their bills," said Michelle. "The North West has 50% of the most deprived areas in the UK and there are many ways that we can help. My advice is don’t wait; talk to us if you are worried."

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