Home failed in every area

Debbie Westhead, Deputy Chief Inspector of Adult Social Care at CQC
Debbie Westhead, Deputy Chief Inspector of Adult Social Care at CQC
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EVERY resident living in a Lancashire care home has been moved out after it was found to be inadequate in every area by inspectors.

Pilling Care Home is now empty after the Care Quality Commission (CQC) took action to prevent it from operating due to fears for the safety of its residents.

In the home’s latest inspection dated April 23, 2016, it found people in the home were “not receiving adequate care and treatment”, as inspectors saw there was not enough skilled, qualified and experienced members of staff to ensure people’s needs were being met. Inspectors also found that medicine management was poor, saw omissions in people’s medicine administration records and found it was unclear whether people were receiving their medicines as prescribed, said the CQC’s report.

After poor reports in previous years, the report said little effort had been made to improve, with the home still “dirty”, “malodorous” and “the provider was unable to evidence that suitable training had been provided to staff”.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care at CQC, said: “Our priority is always to ensure the safety and welfare of people receiving services at all times and it is unacceptable that Pilling Care Homes Limited had not taken proper steps to ensure residents safety or to provide people living at the home with care that meets their needs.

“Last year we found this service to be failing their residents and were given an opportunity to improve, however during inspections this year we saw the provider had failed to meet the required standards and had allowed the service to deteriorate further. People were not being provided the care and treatment they deserve, therefore we were left no option but to take action and cancel its registration.

“Both before, and during the inspections, we have been working closely with Lancashire County Council who has overseen the safe relocation of residents to alternative homes.”