Latest survey out for railway users

Survey: Number of people satisfied with rail services in Lancashire has gone up
Survey: Number of people satisfied with rail services in Lancashire has gone up
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Rail passenger satisfaction for those travelling on Northern Rail services in Lancashire has risen during the past year.

But while figures have remained steady overall, passengers in different parts of the country appear to have had very different experiences.

The verdict comes after 27,000 passengers took part in the latest National Rail Passenger Survey (NRPS) where twice a year, passengers are asked for their opinions on satisfaction ratings for around 30 factors including punctuality, value for money and cleanliness, showed a rise from 76 per cent to 80 per cent of passengers travelling around the county.

Results from the survey also showed that commuters were most impressed with the reliability and punctuality of the trains which was marked at 81 per cent.

However, 43 per cent, the lowest figure for the area, rated “well” for how the train company dealt with delays.

Anthony Smith, Passenger Focus’s chief executive, said: “It is good news that overall satisfaction with Britain’s railways remains steady.

“Getting trains on time is the key factor underpinning passenger satisfaction while how delays are dealt with is the key factor behind scores for passengers’ dissatisfaction.

“Better communications during weather-related disruptions may have ensured passengers’ satisfaction in dealing with delays has held up with some train companies.

He continued: “Satisfaction with value for money varies even more widely among operators but, while still low, has increased slightly from 42 to 45 per cent.

“This is likely to reflect the Governments’ decision to bear down on fare rises last year.

“However, it does vary widely between routes from 29 to 79 per cent.”