Rail bosses say new move to cut jargon will help passengers buy the right ticket

Rail companies are cutting jargon on tickets in a bid to help passengers pay the correct fare
Rail companies are cutting jargon on tickets in a bid to help passengers pay the correct fare
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Changes being made by rail companies from next week will mean jargon has been slashed on tickets for over a million routes, which bosses say will make it easier for passengers to buy and use the right ticket.

From next week, train companies will be making it even easier to get the right ticket for people travelling on over 100,000 routes by slashing jargon such as ‘Any Permitted’ and replacing it with clearer descriptions about which routes a ticket is valid for.The move will mean that over the last two years, jargon has been cut from over 1.1 million routes. The latest batch of jargon-free tickets will be available to book from 11 August.

Efforts to make language clearer include replacing grouped stations such as ‘London Terminals’ with the specific station name when validity is limited to this station. This will not alter the validity of the ticket, but will ensure people know which services they can use their ticket on. If it is valid to multiple stations, which can’t fit on a ticket, ‘London Terminals’ will be retained and the information will be provided on National Rail and train company websites.

According to the body which represents the rail industry, the Rail Delivery Group, the industry’s proposals for reform would enable technology to screen out irrelevant fare choices and guarantee that passengers are buying the best fare for their journey, every time.

Jacqueline Starr, Chief Operating Officer of the Rail Delivery Group, said: “The rail industry’s work to slash jargon is making ticket buying easier, but real simplification requires big regulatory reform of the fares system. Like our passengers, we want fares to be easier-to-use, more flexible and better value. With the Williams Rail Review looking at this closely, now is the time to bring outdated fares regulation in line with how people work and travel today.”

The industry’s proposals to mix-and-match different types of single tickets based on a ‘single-leg’ structure would enable customers to choose the most appropriate ticket for each leg of their journey, mixing-and-matching different types of single tickets and making changing travel plans easier.

Jargon that has been cut includes:

• over a million uses of ‘Any Permitted’ (21 per cent of all uses, towards a 30 per cent target that can be addressed within the current fares system)

• 20,000 uses of ‘London Terminals’, plus 28,000 instances of other group stations

• all 14,000 uses of ‘Route Direct’.