A nursing home resident was forced to complain after they had not been given a bath for two weeks, the health watchdog has revealed.
The Care Quality Commission carried out an unannounced inspection at Alston View Nursing and Residential Home in Longridge and has now published a 20 page report ordering the home to make improvements.
The care home, which is run by MPS Ltd, has been told to make improvements in all areas it was assessed in and must submit an action plan by January 7.
The CQC inspection report said a resident had praised the staff but added they had to write a letter of complaint as they had not had a bath for a fortnight.
The report added: “They explained that they had written a letter to the manager as they had not been supported to have a bath, even though the staff knew that they liked to have a weekly bath.
“We spoke to the manager about this, and she explained that as soon as she received the letter, she made enquiries with the staff, and the service user was supported to bathe.
“The manager said that the staff were unable to explain why this occurred, and when we spoke to the staff about the issue, they put it down to not having enough time to support people effectively due to poor staffing levels.”
The watchdog also highlighted issues with staffing levels and falls.
The report stated: “Some people had required hospital treatment following a fall, and the staff we spoke with believed this was due to the factor that they were unable to attend consistently to people’s needs.
“We spoke with staff about staffing levels, and all stated that from time to time, the levels were insufficient.
“One staff member explained that there were certain times of the day when there was a lot of pressure on staff time.”
It added: “We found that the systems in place to monitor how staff were deployed throughout the home were not closely monitored. At various time of the day, service users were seen to be left unattended and unsupported.
“This was not in line with people’s individual care plans and risk assessments, and as a result the risks linked to their care and support increased.”
MPS Care Group, the company which runs the home, didn’t respond to a request for comment from the Evening Post.