A nursing home given a clean bill of health by watchdogs last year has been found wanting across all areas of service in its latest inspection.
Longton Nursing and Residential Home has been graded as “requires improvement” by the Care Quality Commission following a surprise visit by assessors.
The home, which accommodates up to 58 residents, failed to reach the required standard on five key questions – is it safe, effective, caring, responsive and well-led? On all five the answer was ‘no.’
The inspection, in May, came just 10 months after the home, in Marsh Lane, Longton, had ticked all the boxes during a CQC visit.
Among areas causing concern were failings in medication procedures which, the reports says, were not well-managed.
Medicines were sometimes left unattended, or administered in an unhygienic manner, meaning residents were “not protected against the risk of receiving inappropriate or unsafe care and treatment.”
The CQC team found most areas of the home were in need of upgrading and modernising. And, despite a quarter of the residents living with dementia, the premises were “not dementia friendly”.
Inspectors called at the premises two months after an alert in March by a whistleblower claiming staffing levels at the home during the night were insufficient for the needs of the residents.
The team found those problems had been satisfactorily addressed, but other areas of concern were identified.
Residents’ privacy and dignity was not always promoted on a day-to-day basis, says the report.
The standard of care plans filled in by staff varied. And formal consent had not been obtained in relation to various areas of care and treatment.
In addition confidential records were not retained in a secure manner and systems for assessing and monitoring the quality of service provided were not always effective.
Despite the failings, the report says residents said they felt safe living there and were happy with the cleanliness of the home. Staff were also well trained.
MPS (Investments) Ltd, who run the home, were unavailable for comment.