Lake View Care Home judged ‘inadequate’ by health watchdog

Lake View Nursing and Residential Care Home, Withnell.
Lake View Nursing and Residential Care Home, Withnell.
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A care home set to close was judged to be “inadequate” in a report by inspectors.

As previously reported relatives of residents at Lake View Nursing Home, in Withnell, have been given 28 days to find new accommodation.

Police said they were contacted on January 9 with concerns for the safety of a resident and Lancashire County Council said they were “supporting an investigation into the alleged mistreatment of a number of residents”.

The Care Quality Commission (CQC) today published a report from an inspection on October 2.

Inspectors found several areas where improvements were needed and a failure to address issues highlighted after an inspection in July 2014.

Debbie Westhead, from the CQC, said they were now considering taking enforcement action against the home.

She said: “We found that the care provided at Lake View Nursing Home fell significantly short of what we – and the people who live there – should have been able to expect.

“People deserve to be cared for in services which are safe, effective, caring, responsive to their needs, and well led.”

Concerns included: residents not always receiving consistent support and care because of a high reliance on agency staff; poor medicines management; and shortfalls in the complaints process and governance system.

And while notifications had been sent to the CQC about allegations of abuse, inspectors could see no evidence of the investigation that took place.

A spokesman for Embrace, which runs the home, said: “We take feedback from the CQC extremely seriously and for some time we have been working hard to improve standards at the home.

“Despite increased investment and senior management working closely with the council and the CQC, we have not seen the improvements needed. For this reason we have taken the very difficult decision to close the home.”

The CQC carried out an inspection this month, but the report has not yet been published.