'It's nice to know we have that support and positivity from patients'

The best and worst GP surgeries across central Lancashire have been revealed, based on ratings provided by patients on how likely they are to recommend their practice.

By The Newsroom
Monday, 21st March 2016, 1:17 pm
Updated Monday, 21st March 2016, 2:21 pm
Highly rated: Euxton Medical Centre
Highly rated: Euxton Medical Centre

Some rank at more than 98 per cent, while others show less than 30 per cent of patients say they would recommend the surgery.

Practice leaders say the positive results provide a boost for morale, but union chiefs say the survey fails to take into account the pressures surgeries are under.

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Medicom Ltd, the Healthcare Centre at Flintoff Way in Preston scored almost 95 per cent in the survey.

Medical secretary Kirsty Leadbetter said: “Dr Rossall, the main GP here and all the staff would like to thank patients who use the surgery at Medicom Ltd for their loyalty and positive support in this survey.

“They are the ones who have commented, so it’s nice to know we have that support and positivity from patients.”

Granville House Medical Centre in Adlington scored 98.3 per cent.

The Beeches Medical Centre in Longton ranked third in the list in Preston and South Ribble, scoring 93.7 per cent.

Paula Kehoe, acting operational manager, said: “All the staff are absolutely thrilled.

“We always strive for excellence in the practice, we have a small but fantastic team of staff, and we are really happy the patients are happy.

“That’s what’s important and the results are fantastic for morale, it’s proof we are getting it right.”

Dr H P Chakrabarti at Deepdale Road in Preston was given a rating of 29.2 per cent, but nobody was available to comment.

Eaves Lane Surgery in Chorley scored 52.2 per cent, but nobody responded to a request for a comment.

A spokesman for the British Medical Association (BMA), said: “GP practices are rightly inspected and scrutinised independently to ensure they deliver effective care to their patients, which the vast majority do.

“Arbitrary online polls often don’t give a full picture of how a practice is performing or show the enormous pressures they are operating under, especially as many are struggling to cope with soaring patient demand, falling resources and staff shortages.”

The information is available on the NHS Choices website, and is based on surveys from paients.

These figures are correct as at March 17, 2016, and the surveys on each surgery received different numbers of responses.

Neil Greaves, of Healthwatch Lancashire, said: “Giving people in Lancashire the opportunity to have their say and shape how health and social service are delivered is essential.

“Healthwatch Lancashire undertakes an extensive amount of engagement work to ensure that the views of people in Lancashire are not only listened to but acted upon by those who run, plan and regulate health and social care services.”