Inspectors’ concern over staffing levels at care home

Euxton Park Care Home on Wigan Road.
Euxton Park Care Home on Wigan Road.
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Health inspectors have highlighted concerns over staffing levels at a care home.

The Care Quality Commision has published a report following a recent inspection at Euxton Park Care Home in Euxton, Chorley and told bosses action is needed in three of the five inspection areas.

The CQC highlights issues with staffing levels, care and support for people living in the home and monitoring the quality of service.

Inspectors visited the home in Wigan Road, in January this year.

A report on the visit says: “A number of people we spoke with raised concerns about staffing levels.

“Comments included, ‘They are short at times and you have to wait a long time for them to answer (the call bell)’ ‘They need more help, there is not enough of them. They are smashing but they have too much to do.’ However, the same person went on to tell us about a recent experience they had when they had suddenly become very unwell. They complimented staff at their speedy and kind response.

“We discussed the feedback we received with the registered manager who advised us the home had experienced a high turnover of staff in recent months which had impacted upon staffing levels. “We were advised that a number of actions had been taken to improve the situation, which included a temporary pause on the admission of new residents to the nursing unit and high levels of recruitment.”

A spokesman for Four Seasons Health Care which runs the home said: “The well-being of people entrusted to our care is our first priority and so we are encouraged that the most recent Care Quality Commission inspection report contained many positive comments. “Inspectors found that people living in the home said staff were “brilliant” and treated them with kindness.

“We are sorry that the inspectors found that some aspects of care needed improvement and were not to the standards that we expect to provide. However, the inspectors said that these concerns were of minor or moderate impact. “We are now using a recognised “safe staffing guide” to be sure there are always the right number and skills mix of staff on duty for the needs of our residents.”