INSPECTION: Failing Lancashire nursing still needs to improve

Needs Improvement: Cuerden Grange Nursing Home
Needs Improvement: Cuerden Grange Nursing Home
Have your say

A nursing home which didn’t have a registered manager for more than 18 months has made major improvements - but more needs to be done, according to the been health watchdog.

The Care Quality Commission has this week published a report into Cuerden Grange Nursing Home in Station Road, Bamber Bridge, near Preston.

The watchdog said the home ‘requires improvement’ in three of the five standards it was inspected on.

Inspectors highlighted that the home hadn’t had a registered manager since April 2013, but did say a new manger was due to start on Monday.

The report stated: “We carried out an inspection of Cuerden Developments Ltd – Cuerden Grange Nursing Home on 9 and 10 December 2014. The first day was unannounced.

“We last inspected the home on 8 and 9 September 2014 and found a number of breaches in legal requirements. As a result, we issued three warning notices and six compliance actions.

“The provider agreed to sign a voluntary undertaking to cease new admissions into the home, so they could focus on improving the service. On this inspection we found the necessary improvements had been made to meet the notices and actions.”

Inspectors said: “The service was not consistently safe. Whilst people told us they felt safe and secure in the home, we found a robust recruitment procedure for new staff had not been followed and there were gaps in the recruitment records.

“The service was not consistently effective. While staff had received appropriate training and were supported by the management team, none of the staff had received an appraisal of their work performance.

Meanwhile inspectors added: “People told us they were happy with the care and support they received from staff.”

The CQC also found the home is caring and responsive.

Kim Lowe a director at Cuerden Grange said: “We are happy with the progress that has been made we are continuing to improve the high standards that we want to achieve and are continuing to achieve.”

Kim said a new manager started on Monday and it had been important for them to find the right person to carry forward the changes already made.