A residential and nursing home failed to meet standards in providing safe and appropriate care, health inspectors found.
The Care Quality Commission (CQC) found Greenfield Residential and Nursing Home in Tag Lane, Ingol, failed half of the areas it was inspected in.
The health watchdog said improvements must be made in three areas at the home after it failed to meet standards in terms of safe and appropriate care; staff supervision; and training and quality checking systems. It did meet standards in terms of protecting people from abuse, medicines and staff numbers.
Today bosses at the home said it is confident its new action plan will enable it to achieve the standards.
The CQC said: “The service provider should to note that measures should be put into place to ensure people living at the home are provided with appropriate activities to meet their needs; ensure that offensive odours are eliminated as much as possible; and ensure that staff promote and protect the dignity of each individual living at the home.
It added: “Most of the staff we spoke with said that they received supervision from senior staff and that appraisals did take place. However, staff on one unit said that they felt changes in the management of the unit had not been good for the staff as very little supervision or appraisal had taken place, and staff meetings did not take place. We have noted the efforts made by the service to recruit new staff, but have also noted the concerns raised by staff about the deployment of staff throughout the home.”
It added: “People were supported to express their views and wishes about all aspects of life in the home. On the whole, we saw that staff treated people with patience and compassion and respected their rights to privacy and dignity. However, we did observe an event when a staff member could have dealt with a person’s distress in a better way.”
A spokesman for the home said: “The health and wellbeing of residents is our absolute priority and we have changed working schedules to ensure better deployment of our people. We have also created a new programme of regular daytime activities for our residents. We are confident our action plan will ensure that high standards of care for our residents are achieved and maintained.”