Hospital passes inspection after unexpected health watchdog visit

Chief executive: Karen Partington, at Lancashire Teaching Hospitals NHS Foundation Trust
Chief executive: Karen Partington, at Lancashire Teaching Hospitals NHS Foundation Trust
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Chorley and South Ribble Hospital has passed with flying colours following an unannounced visit by a health watchdog.

The hospital, run by Lancashire Teaching Hospitals NHS Foundation Trust, fully met the standards in the following areas: care and welfare of people who use the services; cleanliness and infection control; staffing; assessing and monitoring the quality of service provision and complaints.

Inspectors looked at the personal care and treatment of people who use the service and talked to patients, carers and family members.

Most people told inspectors they had received the care they needed and that staff had taken the time to explain their treatment options and offer advice where necessary.

People also felt they had been treated with respect and dignity and that staff had provided treatment in a kind and caring manner.

The positive inspection report comes after revelations that Royal Preston Hospital, run by the same trust, failed three out of the five essential standards following an unannounced inspection by the Care Quality Commission.

Karen Partington, chief executive of Lancashire Teaching Hospitals NHS Foundation Trust said: “Overall the inspection was really positive and found many examples of excellent care and treatment.

“We are very pleased that inspectors recognised our commitment to providing safe and effective services and highlighted our rigorous and successful approach to prevent infections.

“Inspectors saw every member of staff behave exactly as we would wish, acting with care and compassion.

“The CQC judged that we met all five standards at Chorley and South Ribble Hospital, but they identified some minor concerns which could have a minor impact on people who use services at Royal Preston Hospital, which meant three standards were not achieved.

“In this new inspection regime any minor concern results in a judgement that action is needed, and therefore the standard is not achieved.

“It is important to say that the CQC did not have a single major or even moderate concern about the quality of the care we provide at either hospital and was fully assured that the minor concerns inspectors identified could be resolved quickly and easily.

“We want to make sure that every single patient always receives the highest standards of care.

“Action had already been taken to resolve some of the issues prior to the investigation and we are confident that the further actions we are taking will address the minor concerns of the CQC.

“I understand that a number of readers have commented about the story published last week about Royal Preston Hospital.

“It is impossible to respond to these without further details or context but we are committed to listening, learning and improving so I urge any patient or their family to get in touch with us directly if you have any comments or concerns and we will look into the matter with you.”