Lancashire hospital improves after damning report

IMPROVED: Guild Lodge in Whittingham, near Preston
IMPROVED: Guild Lodge in Whittingham, near Preston
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A SECURE mental health hospital in Lancashire which was given a damning inspection report by the health watchdog 12 months ago is now meeting all standards.

Bosses from the CQC raised concerns over Guild Lodge in Whittingham, near Preston, last year after it failed four out of six areas at an unannounced inspection.

Now the watchdog has recognised that medium secure and low secure forensic psychiatric hospital, operated by Lancashire Care Trust, has changed things around for the better.

The Trust had been ordered to make changes after it failed the standards for respecting and involving people who use their services; the care and welfare of people who use services; assessing and monitoring the quality of service provision and for keeping records.

Bosses had to submit and action plan and the inspection has found it has now met the standards. An 18 page report published by the CQC explained: We revisited the two wards we initially visited in November 2013, (Winfell and Bleasdale).

“We observed that signage had been displayed to help with orientation of the ward and colour coding had been assigned to help with understanding what the information related to.

“We looked at two patient’s electronic records and found risk assessments had been completed and reviewed as well as showing updated safety profiles.

“Staff told us how the specialist training in acquired brain injury had helped them to improve patient care.”

Sue Tighe, Network Director for the Specialist Services Network at Lancashire Care said:“I am delighted with the result of our most recent CQC inspection. Hearing the excellent comments from our service users has been very encouraging and rewarding to the whole service.

“We have worked hard to improve services across a number of areas described by our own staff and service users as requiring change, and also those identified within the CQC inspection.

“Our focus of improvement ensured involvement from all stakeholders and front line staff, ensuring we learned and listened from their experience and knowledge. We continue to ensure our service users and their families are at the centre of decision making in care delivery.

“Some specific examples are; services users are now fully involved in the recruitment of new staff to the ABI service by being on the interview panels, we have also spread this across the wider service. All new and existing staff must now undertake a bespoke five day Acquired Brian Injury (ABI) induction training package to ensure the correct skills and values exists within the staff group.

“We have also introduced a new workforce model which included the original medical, nursing, occupational therapy and psychology staff, with the introduction of new rehabilitation coaches, a speech and language therapist and additional occupational therapists.

“With the utilisation of the experience of our service users and efficient front-line staff we have been able to strengthen our relationships within our own multi-disciplinary team, but also with other specialist providers of care, with third sector organisations, and develop and provide training packages, providing support and understanding of the needs of service users with an ABI.

“The success of the revised model of care was recently well received when presented at a conference held at Guild Lodge by key stakeholders including service users and their families.

“We constantly strive for excellence and focus on the correct value base in care delivery. The ABI staff senior clinicians and service users worked together as a team and now deliver an excellent specialist ABI service they can be proud of.”