Care watchdog demands improvements at Preston home

Photo Neil Cross'Preston Glades Care Home, Miller Road, Preston
Photo Neil Cross'Preston Glades Care Home, Miller Road, Preston
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A Preston care home has come under fire for continuing to miss quality standards, two years after a watchdog demanded improvements.

Preston Glades in Miller Road was slammed by the Care Quality Commmission (CQC) in 2013 for failing in all but one of the key assessment areas.

Improvements were made, but health chiefs said more needed to be done, including the management of medicines, risk assessment procedures and the monitoring the quality of service.

But despite the warning, this week the CQC announced Preston Glades once again “requires improvements”, after an unannounced inspection. Though it is meeting grades for safety, being caring and being well-led, it is not deemed sufficiently effective or responsive.

The report states: “Arrangements to ensure people at high risk of malnutrition or dehydration were not adequate, because their food and drink intakes were not always carefully monitored.”

It also said: “There were gaps in people’s care planning, particularly in relation to their social care needs. This meant people may not always receive the care they needed. The activities programme did not meet the needs of everyone who used the service.”

It was, however noted people received a good level of health care support and felt staff supported them well.

The CQC has asked provider Four Seasons to report what remedial action will be taken. No formal enforcement action has been taken.

A Four Seasons spokesperson said: “The wellbeing of our residents is our priority and we are pleased that the CQC has rated Preston Glades Care Home as ‘good’ in providing a safe, caring and well-led service for residents.

“They saw care and support being provided for residents with compassion and understanding and that people received a good level of health care support. The inspectors noted that there were processes in place to monitor quality and as a result there were already a number of developments planned for the home with the aim to constantly improve the service people receive.

“We are committed to delivering person-centred care that meets the needs and preferences of each resident and we are in the process of finalising an action plan that we will agree with the CQC to ensure that documentation is kept up to date and that the activities programme meets the needs of every resident.”