Care home is told it must improve

Thistleton Lodge
Thistleton Lodge
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A care home has come under fire by inspectors and has been told it must make changes.

The Care Quality Commission visited Thistleton Lodge, near Kirkham, earlier this year and said it required improvements in every key assessment area.

The watchdog had previously taken enforcement action against the home following an inspection last year, relating to the management of medication.

Inspectors had found the staff weren’t always following the home’s policy for handling medicines properly, which could have put residents at risk.

A subsequent visit last June found the home to be compliant and meeting standards, but the latest unannounced visit has found the Fleetwood Road home to be falling short of standards again.

A report said the home was not safe or effective, and said it was not always caring, responsive or well-led.

It said when visited, staff seemed stretched to provide enough support for people over lunch time.

It said: “Staff had been trained to keep people safe, but some staff we spoke with did not fully understand what forms abuse may take.”

It said information about people’s life histories was not always available for staff, and people’s preferences were not always taken into account.

The report said there was a “calm atmosphere and open culture” in the home, but said it had not identified and addressed the issues the CQC had found during its inspection.

Inspectors, however, praised aspects of the home, and said residents said they had no concerns about their safety or treatment, and felt staff had the knowledge to meet their needs. It said: “We asked people who lived at Thistleton Lodge whether the staff were kind, caring and knew about their preferences. People we spoke with told us: ‘Yes, they look after me very well here’.”

A statement from Thistleton Lodge Ltd said: “Thistleton Lodge underwent a routine unannounced inspection on January 26. A number of issues were highlighted under CQC’s revised inspection methods.

“All highlighted issues have been resolved and incorporated into operational policies and procedures.

“Management and staff remain committed to our service users and are keen for these items to be reflected on further inspection by CQC. We would also like to thank all service users and their relatives/ representatives for their positive comments and feedback made during inspection.”