Board game wins NHS prize

The patient experience board game
The patient experience board game
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A BOARD game in which patients can rate their experience of North West Ambulance Service has clinched a top accolade at an NHS awards ceremony.

The 2013 Patient Experience Network National Awards ceremony, hosted at the Birmingham and Midlands Institute, was aimed at showcasing unique and innovative ways of gaining and improving patient experience from NHS trusts across the UK.

The trust’s patient experience board game was awarded the ‘Outstanding Patient Experience Innovation’ Award.

It was also one of four shortlisted finalists in the ‘Access to Information’ category.

Sarah Smith, North West Ambulance Service’s assistant director of corporate communications, said: “The board game is an innovative tool, devised by the Patient Experience team, to engage with local communities.

“The game is a great way of allowing people to express any issues and consider their expectations and experiences of using our services.

“It is particularly unique in that it ensures we can engage with community groups, in a fun, informal and unimposing way whilst helping us to get important feedback and ultimately improve the services we provide.

“The game demonstrates great innovation, and the Award is the perfect celebration”.

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