A close look at the state of care homes in Lancashire

Good times: 89-year-old resident Vera Goulding knits bunting at Penwortham Grange Residential Home.
Good times: 89-year-old resident Vera Goulding knits bunting at Penwortham Grange Residential Home.
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As part of our series on care homes in central Lancashire, reporter LAURA WILD takes a look at some of the best-rated homes in the area and some of those the CQC said need to improve.

Penwortham Grange and Lodge 5/5 stars

PEOPLE living at Penwortham Grange are encouraged to take part in a host of activities.

One such example of this is 89-year-old Vera Goulding’s passion for knitting.

Activity co-ordinator Sharon Hampson, noticed that Vera was very creative and after she knitted a number of blankets and jumpers Sharon set her the task of knitting bunting for around the home.

“She has put her heart and soul into it,” says Sharon, “It looks really good, it has been up for about 12 months, she just finished it in the last couple of months.

“She has made jumpers and knee blankets and I just said why don’t you start knitting bunting and go around the home? I did a few and my mum did a few to get her started.

“It’s really colourful.”

Vera said: “It’s been my pleasure doing them. I like to spend my time doing them. I find it interesting and I like to do a lot of different patterns.”

The CQC inspection report on the home said: ‘Relatives were very pleased with the care at the home. Comments included, “My father and I are both happy with the quality of care.” And “I couldn’t fault them.” Residents also told us their support needs were being met. We were told, “They are very kind and come when I need them to help me.” And “They will phone the doctor if I am ill.” Staff training, written guidance and good practice helped to safeguard people against the risk of abuse. Staff were clear about their respective roles in identifying and reporting concerns or allegations. The range of staff, with different roles, skills and responsibilities helped ensure people’s needs were being met. Staff worked well together and were clearly well organised. Residents and relatives gave positive feedback about staff at the home. One relative told us; “From care staff up to management, they are all very good.”’

Laurel Villas, Ashton 5/5 stars

TAKING residents to the pub, baking, arts and crafts and singing are just some of the things workers at Laurel Villas in Ashton, Preston, provide.

Recently residents have enjoyed a party and buffet to mark the 70th anniversary of the D Day landings, a singers visits regularly to entertain people and a drinks and chocolate cabinet is rolled out a couple of times a week for a treat.

And even when there’s no organised activity, bosses at the home make sure the residents have plenty to do, whether its spending some time in the sunshine or watching a film.

Manager Sue Hall said providing such activities is an important part of living in the home.

She said: “It’s about fulfilment, we look at our residents as if they are parents and grandparents.

“It’s very much about enhancing the lives of the residents.”

Sue added: “There are some poor homes but they are also a lot of really good care homes. We have done a lot of training on safeguarding and vulnerable adults. It’s a very good place to be - but I am biased!”

The CQC report said: ‘We observed that people who lived at Laurel Villas were treated with dignity and respect.

We spoke to three people who lived at the home and five visiting relatives.

Each person we spoke to was happy with the standard of care offered at the home. Comments we received included, “The staff are lovely. They treat me right” and “The staff really know me and what I need. I’m happy here.” We found that people were supported to access help and support from health professionals when they needed it.

We spoke to a district nurse who told us the staff at Laurel Villas listened to and acted upon their guidance and advice.

We found there were effective recruitment and quality assurance processes in place.’

Preston Glades Care Home 5/5 stars

Preston Glades Care Home on Miller Road meets all CQC quality of care criteria.

It offers care to suit a range of needs from residential care to nursing care, dementia care and respite care.

A spokesman for Four Seasons Health Care which owns the home said: “Preston Glades prides itself on being homely with residents encouraged to personalise their rooms and to bring with them small items of furniture should they wish. “Preston Glades provides large secure gardens where residents can enjoy the outdoors. 
“Staff and residents recently embarked on a project with the Wildlife Trust to develop these gardens, including bird tables and bird feeders so that residents can enjoy watching the wildlife.

“Dedicated activities staff provide a programme of events and activities based on the individual needs of each resident. These include group activities and one-to-one sessions.

“The home also has strong links with local community groups, schools and the adult education college. Visiting instructors teach hobbies such as felt making, pottery and ceramics. The home has visits from holistic practitioners, hairdressers, ministry.

“The use of a mini-bus means residents are able to go on regular day trips, with Blackpool being a favourite. The residents families and friends are invited to join these outings.”

The CQC said: ‘During the inspection we spoke with seven people who lived at the home. Overall we received positive feedback from people. Their comments included; “Staff are brilliant.” “This home is top class.”

“We found during this inspection, that the home had taken action to make the required improvements. We found that people were provided with safe and effective care and that the provider had suitable arrangements to monitor quality and identify risks.’

Cuerden Grange Nursing Home 1/5 stars

Last month we reported that Cuerden Grange Nursing Home in Station Road, Bamber Bridge, near Preston, failed the majority of areas during a recent inspection.

The home was visited in May and the CQC highlighted issues over the care and welfare of residents, medicine, management, equipment and the quality of the service. However, bosses at the home said at the time all issues had been resolved.

Cuerden Grange Nursing Home is on the same site as its sister residential home.

Highgrove House, Highfield Road North, Chorley 1/5 stars

In June, we reported that Highgrove House failed to meet more than half of the required standards at a recent inspection by the health watchdog was ordered to make improvements.

The home was inspected by the CQC in April and was ordered to make improvements over the care and welfare of people in the home, management of medicines and assessing and monitoring the quality of service.

The home was bought by Unity Homes last year, and the company said it is making improvements and has made changes to management. Inspectors raised particular concern about a resident whose weight had “dropped considerably.”

Jagjit Sandher, operations director for Unity Homes Limited, said today: “We have been re-inspected by CQC following our inspection in April and the feedback from CQC has been very positive. Our newly appointed manager, Pauline Bateman has lead our committed staff to ensuring we meet a high standard of care for our residents. We feel positive that we will meet full compliance.”

Lake View Nursing Home, Withnell, Chorley 1/5 stars

In April, the Evening Post reported that this home was ordered to make urgent improvements by a health watchdog after it failed in a number of areas following an unannounced inspection.

The watchdog found that the home, which is run by European Care Limited, was failing in the following categories: care and welfare; management of medicines; safety and suitability of premises; staffing; assessing and monitoring the quality of service provision and records.

A spokesman for the home said:“The health and wellbeing of the people we support is our number one priority. We have put an action plan in place and continue to work closely with the CQC and other authorities to address the areas raised in the regulator’s report.”

Yesterday, we published a table showing all the care homes in central Lancashire and how many of the inspection areas they passed. We asked the homes that didn’t meet all standards for their response.

Euxton Park Care Home, Chorley 4/5 stars

A spokesman for Four Seasons Health Care which owns the home said: “The inspectors acknowledged that residents were being given a good level of support and that on the day of their visit the home had a member of care staff absent due to illness. We have acted on the CQC recommendation and the staff complement has been increased by four.

“Euxton Park has a unit catering for residential clients and a unit catering for more complex nursing needs. It also offers respite and short term care on both units and has close links with St Catherine’s Hospice, working closely with their palliative care team.

“Euxton Park is a well-equipped home, with comfortable bedrooms, spacious lounge and dining areas and gardens that residents can enjoy. It has an activities organiser who arranges a varied programme of entertainments and leisure activities.”

Deafway, Brockholes Brow 4/5 stars

Stuart Richardson said: “At Deafway we provide very specialist residential care and support to people who are Deaf, who use British Sign Language as their first or preferred language and who have a range of additional needs which mean that they cannot currently live independently.

“Whilst we have always provided a very high quality of care to our residents, we also really welcome, and act on, comments and suggestions from residents themselves, from relatives, social workers and of course from inspectors, as to how we can make this even better.

“In addition to constructive comments which help residential care homes improve their services, inspectors also make positive comments.

“Recent comments made by inspectors concerning our service have included ‘We spoke to people who used the service…(and) asked about the care they receive. All of the feedback given to us was positive…..People who lived at the home were treated with respect…(and) told us the staff were kind, helpful and respectful….(they) were complimentary about the service and told us they were happy living at Deafway….We observed a friendly and sociable atmosphere, people were well presented and looked comfortable in the presence of staff, having a laugh and a joke with each other and their support workers - this showed good relationships had been built between people and staff.”

Aadams Residential Home, Preston 3/5 stars

A spokesman for the home said: “The health and wellbeing of the residents at our care is of paramount importance, and we will continue to monitor the standards very carefully. We fully support the regulation created by the CQC and they are clearly designed to protect the welfare of the service users that are entrusted within our care. Since the inspection in January, we have shown a great improvement in the areas which was non-compliance. We have taken additional steps to achieve and maintain the highest level of compliance. The registration process for our manager has been completed successfully and registered with the relevant bodies

“The Care Home continues to be supported by the senior management team at Aadams Residential Care Home who have implemented a programme of investment and improvement in order to achieve the standards we expect. We continue to work alongside the local authority and the CQC in order to ensure that the safety and wellbeing of all residents in our care”.

Marley Court Nursing Home, Chorley 3/5 stars

A spokesman for Millennium Care which runs the home, said: “The home has recently been awarded the Great British Care Award for Regional Care Team of the Year Award, which is a testament to the hard work of the team. The home has recently been reinspected with comments being made that there have been improvements in areas previously identified for which the new manager of the home has been working hard on driving forward.”

The Brooklands Residential Home, Preston 4/5 stars

Joanne Fairclough, managing director, said: “We work very closely with all our residents and their families to ensure that the high quality of care we provide is tailored and appropriate to the needs of each individual.

“The single issue raised by CQC in December 2013 has been addressed and resolved.”

The Lodge - Dementia Care with Nursing, Buckshaw Retirement Vilage, 3/5 stars

A spokesman for HICA, which runs the home, said: “Organisationally we are committed to ensuring excellent standards in both support and care. We continue to work with all our stakeholders and families to improve our service with support from colleagues in the CQC and CCG. The focus on outcomes for residents further encourages us to strive to improve the Lodge.

“Some of the Lodge residents are identified as amongst the most challenging in the area and some have moved to the Lodge from previous placements that have proved unsuccessful due to these challenges. For these residents we have seen increased quality of life and lifespan, reduction in anti-psychotic medication requirements and improvement in the behavioural presentation of their anxieties and this has led to significant improvements in wellbeing. We are confident that with the positive feedback from families and our agreed action plan, we will shortly have a fully compliant service that can demonstrably show we are delivering quality outcomes for residents and families.”

Longridge Hall and Lodge, Longride 4/5 stars

A spokesman for the home said: “The latest published report was May 2014, since then we have been reinspected by the CQC and found to be compliant in all areas. From our last inspection on June 24 there are no issues or concerns at Longridge Hall and Lodge. The details are not yet on the CQC website. We would like to make it clear these are the findings from the last published report.”