Health watchdog calls for Preston nursing home to improve

IMPROVEMENT REQUIRED: Preston Private in Midgery Lane, Fulwood
IMPROVEMENT REQUIRED: Preston Private in Midgery Lane, Fulwood
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A nursing home has been told it must make improvements following an unannounced inspection by the health watchdog.

Preston Private in Midgery Lane, Fulwood, was visited by the Care Quality Commission in November and a 17-page report into its findings has now been published.

Staff had access to ongoing training to meet the individual and diverse needs of people they supported. However we found procedures were not in place to ensure induction training was completed within the timescale set by the home.

The home was rated ‘good’ in the caring element of the inspection, but in the other four areas of safety, leadership, effectiveness and responsiveness it was rated as ‘requires improvement’.

The CQC said: “Preston Private had two responsive inspections undertaken in 2014 because we had received information of concern regarding this service.

“Although it was clear the provider had undertaken significant areas of work since the last inspection to improve the service they were delivering, there remained some aspects of the service that still required further work to ensure a consistent approach to quality across the four units.”

The report added: “We saw staffing levels were sufficient to provide a good level of care and keep people safe. However family members and staff told us this was not always the case and sometimes staff were busy which meant people had to wait to be attended to.

“Staff had access to ongoing training to meet the individual and diverse needs of people they supported. However we found procedures were not in place to ensure induction training was completed within the timescale set by the home.”

A spokesman for the home said: “The safety and well-being of those entrusted to our care is our absolute priority, and we implemented a comprehensive plan to address every issue raised by the CQC. This was overseen by our senior regional management team. As part of this, the care home has a new manager who is committed to rigorous monitoring to ensure procedures are strictly followed.

“Under her leadership, staffing levels have increased by nearly 10 per cent, training has been enhanced and delivered to time, and we look forward to the CQC returning at the earliest opportunity. We have already received very positive verbal feedback both from the CQC, and from local authority officials, about the improvements we have instigated.”