Family hit out at treatment at Chorley care home

Unexplained injuries: The Lodge at Buckshaw Retirement Village
Unexplained injuries: The Lodge at Buckshaw Retirement Village
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A broken hip, a suspected broken finger and unexplained bruises are among the things an Alzheimer’s patient suffered in a Lancashire care home, his family claimed today.

The relative of the 75-year-old has today spoken about serious concerns over the care the man received at The Lodge, in Buckshaw Village, near Chorley.

The family member, who does not want to be named, said the family wants to share what has happened in the hope of stopping others experiencing the same treatment.

The serious allegations relate to:

• The father-of-two having a suspected broken finger

• Being kicked in the head by another resident

• Ending up with a broken hip after being pushed over by the same resident

• Medication not given correctly.

• Issues with restraint

It comes as a report published by the health watchdog also outlined areas where the home is not up to standard.

Bosses at the care home said all incidents and accidents were investigated.

The relative claims there has been dozens of issues since he first went to the home in 2013 and even now after many meetings they still have had no answers.

The family member said: “It’s too late for him, he’s not there any more – we want for the lodge to do the things they should be doing.

“What we don’t want is for any family to go through what we have been through.”

They said of the time he was in the home was “the most horrific 10 months of our lives.”

The relative of the Wigan man – who is no longer at the home – explained: “He first went to the Lodge in June 2013. He has severe Alzheimer’s, he went to a community centre four days a week, he started getting verbally aggressive and then it got to the point where they were struggling.”

It was decided the man would be moved to the Mountbatten unit at the The Lodge.

The relative recalls: “We were relieved and really happy because we thought he was going to this flagship place.”

But that happiness soon turned to despair when problems over his care and treatment became apparent.

The relative said: “The issue with restraint was that it was resulting in significant bruising/distress which we were not happy with and had to raise as an issue rather than the home contacting us.

“We told them we were not happy. He was getting bruises on bruises.

“Anything that ever happened was at our instigation – they never came to us.”

The family have criticised The Lodge for leaving it up to them to request intervention from the Community Mental Health Team and also claimed that medication was not given correctly – it was left by staff in cups of tea and not checked that it was taken and there were times when it ran out.

The relative also added: “We still have no explanation from the home as to why we were not informed he had a suspected broken finger.

“Staff knew that another resident has pushed him resulting in his broken hip. He was kicked in the head two weeks before by the same resident.”

Despite these and many more issues being raised, nothing changed, the family member said: “They said they would listen, but they didn’t take on board what we were saying.

“We had gone to them with complaints on many occasions.”

Today in a statement the HICA Group, which runs the home, said: “The Lodge is a residential home with nursing which offers care and support for people with a Dementia related illness.

“Due to data protection and dignity of the individual we are unable to directly comment publicly in relation to incidents for people we support.

“However, we can say that all incidents and accidents were investigated jointly as per procedures for safeguarding concerns and were reported by ourselves appropriately through safeguarding and CQC channels.

“Due to changing needs of the resident, he no longer resides at the lodge and we haven’t been involved in supporting him or involved directly with family members since July 2014.”