Care home slammed by watchdogs

Slammed: Banksfield Nursing Home, Fulwood
Slammed: Banksfield Nursing Home, Fulwood
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Bosses at a Preston nursing home have vowed to turn around the unit after being slammed by watchdogs.

Banksfield Nursing Home in Fulwood was inspected by the Care Quality Commission (CQC) as a follow up to a previous visit where problems had already been highlighted.

Now, CQC has published 23-page report highlighting a catalogue of errors and failures at the home across six inspection areas.

The inspection highlighted problems linked to a lack of cleanliness, poor staff training, insufficient care planning and the a lack of safety in some areas.

The health watchdog has issued a series of warning notices to the home, which provides nursing and residential care to those over 65s, including dementia patients, relating to care and welfare of people who use the services; safeguarding residents from abuse; cleanliness and infection control.

The inspector ruled that action is also needed to improve safety and suitability of premises after cases of residents being abused by other users and dirty conditions in bathrooms and communal areas. Inspectors also found action is needed to assess and monitor the quality of service provision and improve record keeping.

Today bosses at Esteem Care, which manages the home, said “unusual circumstances”, including the previous manager falling ill, had led to the issues but vowed to rectify them.

Raju Kanabar, director of Esteem Care said an investment of around £40,000 is being made to the home to bring things back up to scratch.

She said: “The whole place is being steamed down, there’s new curtains, carpets, chairs, the reception has been decorated. Furniture is being transported as we speak. We are doing so much. We are addressing the issues. All areas are being addressed simultaneously.”

Raju said various illness within the company had led to processes falling down.

However, she added: “The company has not stopped working since last June (and) July. It will all come around.

“The whole place can change, but changes take time. It has been difficult circumstance but we are not going to give up. What’s happened to staff is not an excuse. We are very aware of our responsibilities. These are not excuses.

Raju added: “The home is going to come on leaps and bounds.”

The CQC said: “This was a follow up inspection to assess whether the service had made improvements against compliance actions we set following an inspection in July 2012.

“During the previous inspection we identified concerns in relation to the care and welfare of people who use services, arrangements for safeguarding people from abuse, cleanliness and infection control, record keeping and processes for assessing and monitoring the quality of service provided.”

The watchdog said that during the visit they received some positive feedback from people about the service and that they had seen some improvements since the last inspection, including increased efforts on the part of the new manager to involve residents and families in the running of the home and the resurrection of an activities programme for residents.

However, a spokesman added: “Whilst the feedback we received during our visit was generally positive, we had also received a number of concerns from other professionals and relatives since the last inspection. During this inspection we found evidence that the service had failed to take action to meet compliance actions that we set in all the areas we inspected.”

In the report the CQC recognised the new manager had been in post for a short time, but had been able to give a number of examples about improvements.

The report noted: “The manager advised us about staff changes that were in the process of being completed, as well as other positive developments, including increased meetings with residents, their families and staff.

“The manager also showed us a new and very detailed audit system, which he had developed.

“However, due to his short time in post he had not yet had the opportunity to begin the process, although this was planned to begin within days of our visit.

“Staff we talked with spoke highly of the new manager and told us they were optimistic he had the skills to ensure that the improvements required would be made and maintained.”

Mike Banks, Lancashire County Council’s head of active intervention and safeguarding, said: “As the safeguarding authority for Lancashire, we have a duty to ensure that people in residential and nursing homes throughout the county are safe and well cared-for. As part of these responsibilities, we are working closely with our partners in the Care Quality Commission and with the management at Banksfield to make sure the home meets the required standards of care, including safeguarding vulnerable adults.

“The health and wellbeing of the residents at Banksfield is of paramount importance, and we will continue to monitor the home very carefully.”

The home was inspected in November and a report was published in December.