A HEALTH watchdog has hailed care home staff for their kind nature.
Sherwood Lodge in Sherwood Way, Fulwood, passed a recent unexpected Care Quality Commision inspection with flying colours.
The care home received an overall good rating after being praised for a safe, effective, caring, responsive and well-led service.
Inspectors went to the home following reports that a whistle-blower had raised concerns, including over staffing levels, but a CQC spokesman said the watchdog found “no evidence” to support the claim.
The watchdog rated the home, run by Barchester Healthcare, as “good” in all five key assessment areas.
A report said: “We observed that staff took the time to sit and chat with people about their lives, what was going on in the home.
“The atmosphere in the home was relaxed and staff used humour to assist people to feel at ease.
“One relative that we spoke with said that the staff really do make their relative feel special.
“They said: ‘The staff like to listen and talk to them and make them feel wanted’.”
Inspectors said the service, inspected in March this year, was safe and said service users and their relatives told them they felt safe living at the home and had no concerns.
The report said the service was caring, and said: “We observed that people were treated with kindness and compassion when we observed staff interacting with people using the service.”
A spokesman for Barchester Healthcare said: “We are delighted that Sherwood Lodge Care Home was rated ‘good’ in all five key areas of inspection following the CQC’s most recent inspection of the home.
“The team at Sherwood Lodge always strive to provide the best possible quality care for everyone who lives at the home.”