Anger over ‘filthy’ baby changing room

Natalie Riley with son Michael Lillis, eight weeks at St George's Shopping Centre
Natalie Riley with son Michael Lillis, eight weeks at St George's Shopping Centre
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A mum has hit out at the “disgusting” state of baby changing facilities in a Preston mall.

Natalie Riley, 33, of Osborne Street, Preston, took her eight-week-old baby Michael to the dedicated area in St George’s Shopping Centre on Friday.

She said: “On first going in I didn’t think it was that bad, but as I sat feeding my little one I noticed the filth. Then I couldn’t wait to get out, I was that disgusted.

“There were three over-flowing nappy bins, curtains covered in cigarette burns and what looked like blood or red makeup, the kick boards were all damaged, and surfaces dirty.

“I used to be a cleaner at pubs and clubs, and we wouldn’t have been allowed to leave them in that state, let alone a baby changing room.

“It looked like they’d wiped round the sink and toilets, and that was it.”

The mum-of-six added: “Michael hasn’t even had his first set of immunisations yet, and I was worried about what germs were in there.

“I’m glad that the cover was over the pram, otherwise I’d have been sterilising it.”

Andrew Stringer, general manager of St George’s Shopping Centre, said: “We have exceptional standards and wish to ensure that every shopping experience is a positive one.

“Our priority is always to make sure our facilities are clean and safe.

“The Shopping Centre partners with a cleaning contractor and we have addressed the issue of not meeting our high standards of cleanliness and hygiene in the baby changing area..

“We are aware that a number of our facilities need updating and renovation is already underway.

“St George’s is committed to providing a positive experience and progress has been made. We have already tested some new lighting in the baby changing area and the next stage will be to update the interior decoration.”