Action needed at care home, says watchdog

Areas for concern: Preston Glades Care Home failed in all but one of its areas of inspection
Areas for concern: Preston Glades Care Home failed in all but one of its areas of inspection
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A care home that looks after elderly people has been told it needs to improve in a number of areas following an inspection by a health 

The Care Quality Commission found that the Preston Glades Care Home had failed in all but one assessment area.

The health body has filed a 26 page report following its visit to the home in Miller Road, Ribbleton, Preston.

Inspectors assessed the home, which specialises in dementia, mental health 
conditions and caring for 
people over 65 years old, on eight areas.

The only area where it met standards was for staffing 
levels. The inspector found that the home was giving medicine to patients at times of day when their records indicated they didn’t need it.

They also found that staff training didn’t always reflect the needs of residents.

For example, there were some residents who had epilepsy and some residents who had enduring mental health conditions, but there was no training provided for staff on any of these conditions.

The inspection also revealed that there were gaps in relation to high risk areas such as pressure care.

One resident’s care plan stated that he was at high risk of developing pressure sores.

However, the inspector found no evidence available to demonstrate that carers had taken measures to help minimise these risks. And the report highlights that some decisions were being made on behalf of people with no evidence that they, their family members or other professionals had been involved.

The CQC said: “During our inspection we spoke with a number of people who lived at the home. We received some positive feedback and residents spoke highly of staff and managers.

“Prior to the inspection we liaised with a number of community health care professionals and a local authority contract officer. These professionals shared concerns with us about some aspects of the service provided at the home.

“During our inspection we assessed standards relating to people’s care and welfare and how the home addressed their care needs. We also looked at how medicines were managed and how the home went about safeguarding people from abuse. Standards relating to staffing levels and training were also inspected. We identified a number of concerns and several areas where improvements were needed.”

A spokesman for Four Seasons, the company that runs the home, said the inspection did not criticise the quality of care at the home and inspectors acknowledged residents spoke highly of staff and managers. Their main concerns were on documentation and operational procedures. The spokesman added: “We regret that in this instance some aspects of the procedures at Preston Glades Care Home fell short of the standards we expect to deliver.

“These relate to record keeping and documentation rather than care delivered to residents. We have accepted the recommendations and have been working with the local authority to implement the required improvements as speedily as possible.

“Our priority is to ensure the wellbeing and appropriate care of residents and our comprehensive improvement plan will ensure in future all staff are kept fully up to date with their training and residents’ care plans are correctly documented. Overall inspectors acknowledged residents spoke highly of staff and managers.”