Ruth Riley had been forced to crawl up the stairs of her Walton-le-Dale home after she became too infirm to walk.
She had applied to South Ribble Council for a stairlift grant, but was told that, although the authority would pay the majority of the cost, she would have to contribute £2,000, which she couldn’t afford.
But when hospital worker Rachel Shannon visited to deliver medication she was appalled by the state Mrs Riley was in and decided to set up a fundraising page
“Taking half an hour to get up the stairs is no life at all. I just wanted to do something to help,” said Rachel, who lives in Fulwood.
As part of her job, Rachel delivers medication for Royal Preston Hospital and Chorley and South Ribble District General Hospital and she describes the day she paid a visit to Ruth’s Hennell Lane address.
“I knocked on the door but there was no answer,” she said. “I could see the television was on so I knew she was in so I shouted to her.
“I heard her shouting back and she was crying in pain from an injection she’d had the day before.
“I called an ambulance and her daughter, but when I tried to get her upstairs into bed to rest but I saw she could barely manage the steps and I was astonished she didn’t have a stairlift.”
Rachel found out Ruth didn’t qualify for enough funding to get a lift in her home and couldn’t afford to install one herself and so started a campaign to raise the money needed.
She said: “I put it on Facebook and got a great response – the money was raised in a week!”
Lancashire County Council had quoted a cost in the region of £2,500 for a stairlift, but by shopping around Rachel was able to find one much cheaper.
The cost of the stairlift was £750 and was installed by Easylifting Stairlift Services in Wigan, which agreed to install it without any payment for a month.
The company also waived some the labour costs as well as reducing the price on an almost-new stairlift after being moved by Ruth’s story, said job supervisor Sam Leonard.
“The money is in a JustGiving account,” said Rachel. “It has to run for a month before the money can be accessed so it was really good of the company to install it and accept the payment a month later.
“They were brilliant to us and I hope it will make a huge different to Ruth’s life.”
Ruth said: “I’m absolutely overwhelmed by the generosity of strangers and it’s made my life 100 per cent better. I’m thrilled to bits and it’s all down to Rachel, so I can’t thank her enough.”
Councillor Michael Green, South Ribble Borough Council’s Cabinet Member for Housing and Healthy Communities, said: “Lancashire County Council runs the contract to provide stairlifts and heavy lifting equipment across South Ribble.
“They generate a quote detailing the costs of work, which also includes lifetime maintenance and a 24-hour call-out service.
“The Disabled Facilities Grants that can be offered by South Ribble Council to help towards these costs are means tested. The same method of calculations is set by the Government and is used right across the country.
“We have been in regular contact with Mrs Riley and her family since March 2015 and an offer of a grant was made to her, but we were recently advised they no longer wanted to proceed with their application.
“If they would like help, then our officers would be more than happy to sit down with them and provide any assistance they may need.”
Lancashire County Council got the quote for the stairlift and a spokesman said: “When people with social care needs contact us for support, we work with partner organisations to find the best solution that helps them to live as independently as possible in their own home.