Visa says sorry as expert says those hit in the pocket by card failures could claim cash back

Visa has apologised after a system failure prevented card payments across the UK and Europe.

Saturday, 2nd June 2018, 1:13 pm
Updated Saturday, 2nd June 2018, 1:17 pm
Photo: Martin Keene/PA Wire

The company said it 'fell well short' of its goal to ensure cards work reliably at all times following problems yesterday afternoon.

Visa users complained about the issue, which was the result of a hardware failure, on social media.

A Visa spokesman said last night: "Earlier today, Visa had a system failure that impacted customers across Europe.

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"Our goal is to ensure all Visa cards work reliably 24 hours a day, 365 days a year.

"We fell well short of this goal today and we apologise to all of our partners and, most especially, to Visa cardholders."

The payment system was said to be operating at 'close to normal levels' by 10.30pm, but Visa Europe posted a statement on its website in the early hours of this morning to say the problems had been resolved.

It said: "Visa Europe's payment system is now operating at full capacity, and Visaaccount holders can now use Visa for any of their purchases and at ATMs, as they normally would."

The issue was not associated with any unauthorised access or cyber attack, the statement added.

It is understood the Bank of England was in touch with Visa about the problem.

Alex Neill, Which? managing director of home products and services, said the issue would have been a "huge inconvenience to customers" and said Visa and the banks now need to ensure no-one is left out of pocket.

"We strongly advise people to keep any evidence of extra expenses they've incurred in order to claim them back," she said.