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Residents’ relief over storm-hit phone lines

Anyone there?: Residents lost their phone lines for three weeks

Anyone there?: Residents lost their phone lines for three weeks

Villagers are celebrating getting their phone lines back – three weeks after getting cut off by a storm.

Residents in Inglewhite, near Goosnargh, were angry to be left without landlines after high winds blew down a telephone pole on February 12.

They say it took three weeks of pleading with their providers, the Post Office and BT, to finally sort out the problem this week.

Pat Allouis, of Scotch Green Lane, could not call her poorly husband in France while the line was down.

She said villagers were relieved to be finally reconnected after weeks of waiting.

She said: “It’s quite remarkable they should have left us dangling for three weeks without any explanation. They could have put a letter in the post – that would have got to us. We certainly want recompense on this.”

Fellow resident Mark Turner, of Little Scotch Green Farm, said his business has been affected. He said: “Now we’ve got a huge backlog. I’ve been virtually working almost all through the night getting things sorted.”

He said it seemed that nowadays the internet and phone are “the gateway to civilisation” and added: “Everything has to be done through the computer. It’s not just fun and games - all sorts of things have to be done online.”

A Post Office spokesman apologised for the fault and said they would offer credit to customers affected. A BT spokesman said engineers had attended soon after the storm but had to return on another day to fix further damage.

 

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