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New appointment service at Lancashire hospital

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A hospital trust is introducing an appointment confirmation service to reduce the number of missed appointments.

The University Hospitals of Morecambe Bay Trust, which runs hospitals including the Royal Lancaster Infirmary, will be providing reminders to patients by either an automated telephone call or via a call centre.

An additional benefit is that it allows patients to re-schedule appointments to a convenient time.

George Nasmyth, medical director at the trust, said: “The new service is easy to use and costs the patient nothing.

“When patients receive a call they should follow the instructions of the automated call or agent, which will ask them to confirm who they are before reminding them of their appointment details.

“They will be asked to press the appropriate button to confirm, cancel or rearrange their appointment.”

 

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