‘Loveless’ care home must improve - health watchdog

Preston Glades Care Home, Preston.
Preston Glades Care Home, Preston.
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A care home criticised by a resident for ‘lacking love’ has been ordered to improve by health watchdogs.

Preston Glades, in Miller Road, Ribbleton, fell short in all five areas of service during an inspection by the Care Quality Commission.

The home, which caters for up to 65 people, was rated “requires improvement” on safety, effectiveness, responsiveness and leadership. But it was marked as “inadequate” when it came to caring.

The CQC team made a unannounced visit in April to check if improvements ordered after an inspection in February had been carried out. But, according to a report published this week, several areas of concern remained.

When residents were asked whether they felt cared for and if their needs were met, some of the responses were positive.

But the report said: “Other comments included: ‘There is no love here, they have forgotten how to love here.’ ‘Some staff are OK and some are not, they just walk away from you.’ ‘They just ignore you and can’t even say goodnight when they are leaving.’”

The Glades was given a rating of “requires improvement” after the February inspection.

But the CQC report from the follow-up visit almost three months later said: “We found that standards had not improved and we identified a number of concerns and new breaches of regulations.

“Risks to the health and safety and well-being of people who used the service were not consistently well-managed. We identified concerns about the way people’s medicines were managed.”

It said the home, run by Four Seasons Health Care, could not ensure adequate numbers of qualified staff were effectively deployed at all times, meaning residents were “exposed to unnecessary risks to their health and well-being.”

The CQC said that meant people “were at risk of not receiving the care they needed in a timely manner.” They also found staff “did not always support people in a manner that promoted their privacy, dignity and autonomy.” The report said a team of senior managers had now been deployed at the home to support improvements and were implementing action plans to address them. Staff at the Glades declined to comment.