A Lancashire MP today told of her anger after she wrote to Royal Mail bosses about a constituent who was receiving his mail late – and was told he should collect it himself.
West Lancashire Labour MP Rosie Cooper wrote to the Royal Mail following concerns a resident in her constituency had about the time of day he was receiving his post.
A Royal Mail spokesman said they are “unable to guarantee the exact time of delivery”, and the reply Ms Cooper received suggested a mail collection was the only option.
Royal Mail chief executive,Moya Greene said in a letter to Ms Cooper that though the Ormskirk delivery office had not gone through any recent operational change, the management team “did revise their delivery methods some time ago.”
The changes introduced in Ormskirk, as part of the Royal Mail’s nationwide modernisation programme, meant that some customers “experienced their mail being delivered at different times.”
Ms Greene continued that if was “imperative” the resident received his mail earlier, he had the option of setting up a mail collect service, allowing customers to “collect their own mail” for free.
Speaking about the response, Ms Cooper said: “The response is absolutely astonishing”.
She added: “I know the postmen do a grand job, but the way the system’s organised has to be better in order for them to compete.
“In the 21st century, with the Royal Mail trying to compete with other private companies, then I think they need to be more responsive. I understand not everybody can get their mail very early in the morning, but businesses do rely on that mail getting in.”