A shocking report has lifted the lid on failures at Lostock Lodge care home.
The Care Quality Commission (CQC), which regulates the adult care industry, has published a 28-page report into failures and errors at the Lostock Hall care home after earlier warnings were not addressed.
The report into practices at the home was published this month, following a site visit on May 10. It provides a behind-the-scenes look at life in the home.
The catalogue of errors and repeat failures highlighted by the CQC’s report includes:
- Concerns residents were being dressed in other people’s clothes and underwear;
- A room that “smelt very foul and was unpleasant”;
- A resident whose breath smelt of faeces;
- Incidents of “people going into other people’s bedrooms and disturbing them during the night”;
- Bedding left in poor condition and unclean;
- Problems in recording and managing risk to residents;
- Poor management of ay medicine administration;
- Inadequate assessment of the risk of developing pressure ulcers;
- Concerns about the way medication records were stored.
A spokesman for the Quality Care Commission said: “We have visited the home on a number of times this year and enforcement action – to improve levels of care – has been taken. We will continue to monitor the home.”
The commission said improvements were needed in treating people with respect and involving them in their care; providing care, treatment and support which meets people’s needs; caring for people safely and protecting them from harm; and standards of management.
The only area where the home did not need to improve was in standards of staffing.
However, despite all the failures in quality of care the commission said when it spoke to home users “most people said staff generally were polite, caring and friendly.”
Residents did, however, raise concerns about the the state of the home.
According to the report, one resident had told the CQC inspector: “It is not as clean as it should be, and there seems to be a shortage of sheets.”
Another resident had concerns staff attended to residents whilst using mobile phones.
The report found the home failed to have adequate quality checking systems to manage risks and assure the health, welfare and safety of residents. It said: “The arrangement in place for safeguarding people using the service was not adequate in protecting people from harm or risk of harm.”
The Commission reported that the Home failed to meet key regulations and expected outcomes in the following areas:
- “People’s assessments were incomplete. This meant people’s wishes and needs were not recorded. People’s dignity was not respected because laundry was not checked properly which resulted in receiving other people’s underclothes and outer garments to wear.”
- “The manager had failed to make sure people were kept safe by ensuring potential risks were identified properly and appropriate action taken.”
- “Bedding was not in a good condition and not always clean.”
Lostock Lodge is part of the Fox Covert group.
Cheshire-based owner Peter Hannah says he has taken steps to address the problems at the home.
He said: “Yes, we had some problems. We’ve taken action to address them. I’m happy the actions we’ve taken are sorting things out and we are already a much improved home and our reputation is being rebuilt.
“We have a new manager, who is very experienced and with a track record of compliance. She’s been in place for less than a month and she’s already turning the place around.”
He said the former manager
resigned three months ago after the inspections by the Care Quality Commission.
He said: “Lostock Lodge always used to have a good reputation. The problem was that, in retrospect, when we began to take more people with dementia, who are more challenging. We took people before we were ready to handle them.
“None of these things are pleasant to hear.
“We’ve got a large programme of training in place right now.”
Mr Hannah added that all the home’s bedding, including pillow cases, sheets and duvet covers had been replaced since the inspections.