Two 999 call handlers have won commendations for handling two potentially life-threatening emergencies.
Lancashire Fire and Rescue’s chief fire officer Chris Kenny handed over awards to Alyson Noblett and Robert Bradley for their efforts in keeping two callers calm as they awaited a rescue.
Alyson took a call in the Preston control room in November 2011, from a man trapped by fire in the bedroom of his flat on Watling Street Road, Brookfield.
She told him to shut his bedroom door, place a quilt along the bottom of it to hold back smoke and lie on the floor below the smoke layer that was forming in the room.
Firefighters arrived and rescued the man, who made a full recovery.
Robert, also a call handler at Preston, dealt with a 14-year-old girl who dialled 999 after waking to discover she, her 12-year-old sister and grandfather were all trapped by a fire in his home in Blackpool.
A portable electric heater caught light in a hallway and the three had to take refuge in a first floor bedroom to await rescue.
Robert offered reassurance and at one point prevented them from making a potentially dangerous jump from a first floor window before crews arrived to bring them to safety.