DCSIMG

Top marks given to hospitals by patients

TOP MARKS: The Royal Preston Hospital and below Chief Executive Karen Partington

TOP MARKS: The Royal Preston Hospital and below Chief Executive Karen Partington

The health trust which runs hospitals in Central Lancashire has scored higher than the national average ratings for cleanliness and food.

Lancashire Teaching Hospitals NHS Foundation Trust, which runs the Royal Preston Hospital and Chorley and South Ribble Hospital, was rated in a patient-led assessment of the hospital care environment (PLACE).

PLACE provides a snapshot of how a hospital is performing across a range of non-clinical activities which affect the patient experience, including cleanliness, food, hydration, and the extent to which care is provided in a way that enables privacy and dignity. The national rating for cleanliness was 97.25 per cent, Preston scored 99.96 per cent and Chorley scored 99.78 per cent.

Nationally the rating for food and hydration was 88.79 per cent, Preston achieved 91.76 per cent and Chorley achieved 89.53 per cent.

Meanwhile the national rating for privacy, dignity and wellbeing was 87.73 per cent, Preston scored 92.48 per cent and Chorley scored 91.28 per cent.

And the final category is the condition of the hospitals. The national average was 91.97 per cent, the Preston rating was 97.31 per cent and Chorley was 97.20 per cent.

Karen Partington, chief executive of trust said: “The non-clinical aspects of care including the hospital environment, food, and privacy and dignity are fundamental to providing our patients with the best possible experience, and so we are delighted with these results.

“Our estates and facilities teams work hard behind the scenes to create a welcoming hospital environment that ensures our patients feel respected, comfortable and well looked-after.”

Miles Timperley, director of facilities and services, said: “We are continuously working to improve the environment, and provide a wide range of meal options that support patients to recover from illness and injury.”

 

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