A HEALTH task group is asking members of the public for help as it looks into complaints procedures at residential care homes across the county.
Set up by Lancashire County Council’s Health Scrutiny Committee, the task group is asking anyone who has had concerns about an older person in residential care to come forward and share their experiences, whether they went through a formal complaint process or not.
Chair of the Care Complaints task group, County Coun Chris Henig, said: “We want to learn from the experiences of anyone who has had concerns about an older person in residential care, whether or not they went through the formal complaints process.
“We are committed to working with local people and the care home industry to ensure that we have a failsafe complaints system here in Lancashire.
“We have already found a great deal of confusion around about the complaints process and need to ensure that we have a system that inspires confidence and works to protect the vulnerable.”
The task group are also undertaking fact-finding visits to local residential homes, to look at their arrangements for dealing with complaints, as well as meeting with cabinet members from the county council, representatives from the care home industry and the Care Quality Commission.
The task group will make its recommendations to Lancashire County Council’s Health Scrutiny Committee in early December.
The cross-party task group is made up of county councillors from across Lancashire, as well as borough councillors from Chorley and Pendle Council’s.