A Preston care home has been ordered to improve after a scathing inspection.
A Care Quality Commission report released last week into Oakendale Residential Care Home in Rose Terrace, showed it was missing targets in four out of five key areas.
Inspectors have called for action after finding the service inadequate in terms of safety and that it was not always well-led, responsive or effective. It was however, deemed caring.
The report states residents and relatives raised concerns about staffing levels and time they had to wait for assistance.
It reads: “We found there were not sufficient numbers of suitably qualified, competent and experienced staff deployed at all times. Staff had not received adequate training to enable them to undertake their duties.”
It also notes staff did not understand responsibilities with the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards (DoLS), so people’s consent to care and treatment was not recorded. For a short time, a person was unlawfully restricted and deprived of their liberty.
Relatives expressed dissatisfaction with food, activities were not personalised and meaningful and inspectors witnessed poor medicine practice.
In terms of safety, inspectors wrote: “People expressed concerns about accessing the garden to the rear of the home, because of the risk of slips, trips and falls.
“The garden and patio areas to the rear of the property had uneven surfaces and a step up onto the lawn. Additionally there was broken plastic furniture in the garden and the fire escape had not been properly maintained.”
However robust recruitment processes were followed, risk assessments and risk management plans were in place, staff were happy, and plans of care were updated regularly.
Owners of the home declined to comment.