Fault row leaves dementia sufferer at ‘end of tether’

Sick and tired: Mary and John Higgins are at the end of their tether trying to sort out their boiler at their Penwortham sheltered bungalow
Sick and tired: Mary and John Higgins are at the end of their tether trying to sort out their boiler at their Penwortham sheltered bungalow
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The wife of a dementia sufferer who has been battling with landlords for two years to fix her boiler is furious after being left in the cold.

Mary Higgins, 72, says she is at the ‘end of her tether’ over problems with the boiler at her Countour Homes-owned bungalow in Penwortham.

She says she has been trying to get the faulty boiler fixed for two years and the final straw came last weekend when she and husband John, 78, who 
suffers from dementia, were left without heating or hot water.

Mary said: “I have been in hospital and have had a care worker.

“We need water and heating. I have been ringing the landlords and they have been sending people and they have been coming and just botching things because it goes off again.

“They have been out eight times in the last two weeks.

She added: “We have lived here since 2011 and although there have been a few complaints we have spent a lot on this place. The boiler is a big issue. We have even been to a complaints panel about it.”

Mrs Higgins says the boiler goes off regularly leaving the couple without heat or hot water.

She added: “It has not been right for a long time. They put in a new part last Tuesday then it went off again. They came back on Friday and said it needed something else. They came on Sunday because it had totally collapsed on Saturday. I ring and they ring me back. We are just a nuisance but this affects our lives and I feel helpless.”

Ian Blease, operations and property investment manager for Contour Homes said: “We are aware of the concerns raised by Mrs Higgins and are sorry she is not happy with the outcome.

“Our contractors have visited their home three times over the last few weeks and on each occasion have found nothing wrong with the boiler. The last visit was on September 3 where they carried out a full inspection and found the boiler in good condition and in full working order.

“At the time Mrs Higgins mentioned the boiler was making a banging noise so we have ordered a replacement motor, and although this will have no impact on the operation of the boiler, it will help ease any noise issues.

“Customer satisfaction is a key priority for Contour Homes so we will continue to work with Mrs Higgins to address any concerns she may have.”