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County council given award for quality of daytime care for elderly

Standards: County Coun Mike Calvert

Standards: County Coun Mike Calvert

Services for elderly people in care homes and daytime support services have been praised by a watchdog.

Lancashire County Council has been recognised by the Centre for Assessment, a government standard which recognises organisations who provide the best services.

The authority was given the Customer Services Excellence Certificate.

They were also recognised for services which help people get back on their feet after a long-term illness or an accident.

County Coun Mike Calvert, cabinet member for adult and community services, congratulated staff on the award.

He said: “It’s great that we’ve been recognised for the quality of customer service we provide in these areas.

“Qualities such as commitment, providing the correct information and wanting to continue to improve the service are very important.

“The staff should be proud that they have been recognised for these qualities and I’d like to congratulate them on receiving this accolade.”

Lancashire County Council’s care services employs 1,200 people who work in residential, daytime support and reablement services.

Reasons for the authority being given the award included them having passionate and well-motivated staff, listening to the views of patients and their families, and managers showing good leadership.

 

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