Budget slashes have been blamed for steps to cut the opening times at Preston City Council’s contact centre.
Its opening hours are being changed to 9am to 5pm, Monday to Friday from March 31, with more emphasis on customers using the council website.
The council says the change has come as part of the budget saving cuts for 2014-15.
Leader of Preston City Council, Coun Peter Rankin, said: “Our face to face and telephone contact hours are being cut but this does not mean we are closing our doors to the public. I urge people to use other more cost effective means to contact the council such as the website.
“We have looked at what the most popular tasks are at the contact centre and made sure that they can be solved via our website, and they can.”