Care watchdog demands improvement at Preston provider

Direct Health on Moor Park Avenue in Preston, which has been told by the CQC it requires improvement in every area

Direct Health on Moor Park Avenue in Preston, which has been told by the CQC it requires improvement in every area

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A CARE provider has been criticised by watchdog inspectors and told it must make improvements.

Direct Health in Moor Park Avenue, Preston, was told by the Care Quality Commission it must do better in every key assessment area.

Inspectors visited the branch earlier this year, and raised concerns over safety, as well as the consistency of care workers.

But bosses at Direct Health said “new and robust” procedures had been brought in since the visit, and said a new manager was now in place.

In a report, the watchdog praised staff for being “kind and caring” towards those they supported, and said people were “helped to maintain their independence with their dignity being respected at all times”.

However, it said: “Plans of care were not person centred and people who lived in the community did not always receive care and support in a consistent way, because care workers were often changed, late for visits and in some cases did not arrive at all.”

It said a registered manager was not in post at the time, but said there was an acting manager appointed.

The 15-page report said: “People we spoke with said they felt safe using the service and records showed that staff had received training in safeguarding adults. However, there was evidence to demonstrate that people’s safety was compromised due to poor moving and handling techniques and inconsistent care and support for those who used the service.”

Rebekah Field, director of operations for Direct Health, said: “Since the inspection in March, which highlighted we are 75 per cent compliant at the branch, we have been embedding new and robust procedures in the areas where small concerns have been made. There is also a new manager at the branch, which the CQC has acknowledged has made significant progress at the Preston branch too over the last four months.”