A nursing home has been told to improve staffing and how it monitors the quality of its service by a health watchdog.
The Care Quality Commission visited Longton Nursing and Residential Home in Longton, near Preston and told bosses that action is needed in two of the five inspection areas.
The home, in Marsh Lane, met the standards in the other three areas which relate to respecting people at the home, the care and welfare of people at the home and meeting nutritional needs.
But inspectors say it was not always clear if there were enough qualified, skilled and experienced staff to meet people’s needs.
And that the home did not have an effective system to regularly assess and monitor the quality of service that people received and want action to be taken in those areas.
A 21 page report published by the CQC stated: “We were told staff were all very nice but not always around when you needed them. One person said, ‘If I ring my buzzer, they come, it can just sometimes take a while.’ We were told this by a number of people. We asked people how this affected them and one person told us, ‘I have just learnt more patience.’
“The home did not have a comprehensive Quality Monitoring or Quality Assurance system in place. Some audits had been undertaken but effective action planning that led to improvement had not been completed. “
“Where risks were identified they were not always appropriately assessed and managed.”
The care home must now send the CQC a report that says what action they are going to take to meet the essential standards.
The two failed categories are classed as having a minor impact and a moderate impact on the service.
A spokesman for MPS Investments, the owners of the home declined to make a comment.