Preston’s busy and often overcrowded Royal Mail delivery office is getting a makeover.
In a bid to make the process of picking up recorded mail and undelivered parcels a more pleasant experience, work is underway at the enquiry office at the centre in Christian Road.
Work on a new frontage and the internal space in the office is set to be completed by Easter, with work to improve the 158-space car park scheduled to finish a month later.
Royal Mail spokesperson Val Bodden said: “Work is progressing well on the modernisation of the enquiry office and car park at Preston Delivery Office, Christian Road, Preston, which will result in better customer service to callers collecting first time undelivered items.”
The enquiry office - the customer service point – holds undelivered items for the PR0, PR1, PR2, PR3, PR4 and PR11 postcode areas, with customers often queuing out of the door while they wait to pick up items.
The front of the building will be powder-coated aluminium with LED lights, with new windows and signs.
The number of spaces in the customer car park will remain the same, but the area will be moved further away from delivery vehicles.
Royal Mail Delivery manager, Steve Butler, said: “We look forward to welcoming customers to the new look enquiry office, who will benefit from easier access to collect their items.”
Royal Mail said the facilities behind the public area have also been improved, providing better working conditions for the centre’s 160 postmen and women.
The work is part of a national scheme to improve customer experience.