North West housebuilder gets ‘outstanding’ award

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North West housebuilder Story Homes has been named as “Outstanding” when it comes to customer service.

Independent research Company In-house Research presented Story Homes with the Outstanding award during what has been documented as a difficult time for the industry.

We were delighted when we achieved ‘Gold’ in each region and to achieve this ‘Outstanding’ award during a period of rapid expansion for our company is absolutely fantastic

Steve Errington

Story Homes, which has developments across Cumbria, the North East, Lancashire and Southern Scotland, received the award after securing a Net Promote score of 76.72. Net Promoter scores how likely customers are to recommend the product and company to a friend.

The business had already achieved a Gold award in each region and overall for scoring 95 per cent for customer recommendation.

Independent customer surveys revealed that almost all of Story Homes’ customers were delighted with their new home and the service they received.

Steve Errington, chief executive of Story Homes, warmly welcomed the award.

He said: “Customer satisfaction is a huge priority for Story Homes, and we’re proud of the effort we put into our customer care.

“We were delighted when we achieved ‘Gold’ in each region and to achieve this ‘Outstanding’ award during a period of rapid expansion for our company is absolutely fantastic – it’s a real testament to the hard work and commitment of our team.”

The Outstanding award was recently developed by In-house.

Thomas Weston, head of client liaison for In-house Research, said: “There are many awards out there with too many winners which devalues them, so we’ve set out with the intention of creating something which celebrates only the very best. We set the criteria high so only those who achieve exceptional levels of customer service can be recognised as ‘Outstanding’.

“And it’s not just a sample based survey – the survey is conducted over the telephone and every customer is attempted, resulting in a response rate of over 73 per cent, ensuring that the integrity of data and results is second to none.”