BT’s apprentice drive in county

Skills: A BT engineer
Skills: A BT engineer
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Lancashire will benefit from a major recruitment drive for BT apprentices this year.

The telcoms giant, which is rolling out superfast broadband across the county, is looking for a total of 96 apprentices and graduates across the North West.

Apprenticeships are a great way for new employees to learn the ropes and gain the skills they need to kickstart a fantastic career within the North West

There will be 30 new apprenticeships in customer service roles at BT’s customer contact centre in Accrington.

In Blackburn, there will be an additional eight places for BT Business customer service apprentices.

The apprentices will be part of a rapidly developing operation, dealing with a wide range of customer issues, including enquiries about BT Sport, superfast fibre broadband and mobile communications.

The Lancashire jobs boost is part of a recent national announcement to create 1,000 new apprenticeships and graduate jobs in the UK.

The majority are customer service apprenticeships, with the remainder being mainly engineering jobs in BT’s local network business, Openreach.

The new recruits will join the 139 people already undergoing BT apprenticeships in the North West, with 56 of those graduating this year.

The Globe Centre in Accrington is the base for one of BT’s major customer contact centres in the UK, employing 350 customer service advisers and managers, and handling more than 13,000 inquiries a day.

Gary Lovatt, Federation of Small Businesses (FSB) regional chairman for Lancashire, said: “It is great news for our region that BT is leading the way and ensuring a bright future for people entering their apprenticeship programme.

“Apprenticeships are a great way for new employees to learn the ropes and gain the skills they need to kickstart a fantastic career within the North West.”